If for any reason you are not happy with your purchase, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Personalised goods are exempt from being returned. 

Additional non-returnable items: 
- Gift cards 
- Downloadable products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 7 days after delivery. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

Reporting Missing Parcels

We understand that occasionally parcels may go missing during transit, and we want to ensure a smooth resolution for our valued customers. To streamline the process and provide you with the best assistance, we have established guidelines for reporting missing products.

Timeframe for Reporting Missing Products:
Customers have 30 days from the time of postage to report any missing items in their order. This time frame allows us to promptly investigate and address the issue with our shipping partners.

Why the 30-Day Limit?
The 30-day limit is crucial to ensure a fair and effective resolution process. It enables us to investigate missing parcels while the information is still fresh and relevant. After this period, tracking details and records may become less reliable, making it challenging to provide accurate assistance.

How to Report a Missing Parcel:
If you believe your parcel is missing or delayed beyond the expected delivery date, please follow these steps:

1. Contact our Customer Support: Reach out to our dedicated customer support team via email at : within the 30-day reporting window. Provide your order details and any relevant information about the missing item.

2. Provide Supporting Information: To assist us in our investigation, please have your order number, tracking information, and any other relevant details ready when you contact us.

3. Prompt Response: Our customer support team will initiate an investigation promptly and keep you updated on the progress. We will work diligently to resolve the issue and ensure your satisfaction.

Please Note:
Failure to report a missing product within the 30-day timeframe may limit our ability to investigate and provide a satisfactory resolution. We encourage our customers to reach out to us as soon as they suspect any issues with their order.

We value your trust in us and are committed to delivering a seamless shopping experience. If you have any questions or need assistance with a missing parcel, don't hesitate to contact our customer support team. Your satisfaction is our top priority, and we're here to help!

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged, within 7 days of purchase. If you need to exchange it for the same item, send us an email at and we will process your exchange. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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